Intermittent Packet Loss in our New York Region
We are investigating a networking issue in our New York region. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once we have more information.
Our upstream provider is investigating the ongoing issues. We will share an update once we have more information.
Our upstream provider has identified the cause of the issue and is currently working on a fix.
All services are now operational. We are continuing to monitor the situation and will let you know of any changes.
Our upstream provider is now executing a router code upgrade that they believe will address the issues and allow us to fully restore service. During this upgrade, you can expect to see brief connectivity issues. We apologize for the inconvenience and will post another update once the upgrade has completed.
Our upstream provider has now completed the router code upgrade to help restore stability. We are continuing to monitor the situation and will post an update as soon as the issue is fully resolved.
The issue is now resolved.